Home » Register for SUCCEED® Veterinary Formula with the SUCCEED® Risk-Free Guarantee » SUCCEED® Risk-Free Guarantee Terms and Conditions
Anyone who attends a SUCCEED Virtual Barn Meeting is welcome to purchase SUCCEED Veterinary Formula on a monthly subscription. This entails monthly auto-ship delivery of the product at a promotional monthly price charged to the Customer’s valid credit card with each shipment.
A monthly supply for one horse consists of one carton of SUCCEED Veterinary Formula oral paste, containing 30 oral syringes. Please allow up to 10 business days for processing of your initial order.
Customers may order any number of monthly subscriptions and may modify or cancel the service at any time. Upon cancellation, Customer is responsible for any charges for product that has already shipped.
One monthly SUCCEED VF subscription per Customer is eligible for the SUCCEED Risk-Free Guarantee.This includes the following two benefits:
If Customer cancels his or her subscription before the third shipment (which likely will ship on or around day 50), they will have no further obligation. However, Customer is responsible for credit card charges for any product that has already shipped by the time the Customer cancels, and those charges will not be eligible for refund. Customer is not required to provide a reason for cancellation and does not need to return anything.
To cancel anytime, send an email to firstname.lastname@example.org with the subject line “VF Cancellation.” Provide the following information in the body of the email:
The date of the email will represent the official date of cancellation for purposes of the Risk-Free Guarantee. If you do not have access to email, Customers may call 1-866-270-7939. Note, however, that the subscription may only be cancelled by phone upon verbal authorization with a customer service representative. (That is, orders may not be cancelled by leaving a message.)
Refunds of the first two charges (representing the first two months of the subscription) are provided only for cancellation of the initial subscription order (based on the name of the horse), and only if cancelled on or before day 90 following the original order. Refunds will be paid via check, made out to the person who placed the order, and mailed to the mailing address provided for the order unless a different address is provided.
Freedom Health LLC accepts product returns for exchange for the following reasons:
In all of these cases, Freedom Health will pay for shipping costs associated with returning the product.
All requests for credit or exchange must be accompanied by a return of the product. To initiate a return, Customer must request a Return Material Authorization (RMA) by sending an email to email@example.com any time with the subject line “VF Return Request,” or calling 1-800-281-6727, Monday through Friday, 9 AM to 5 PM Eastern Time. Request for return authorization must include the following information:
If a representative is unavailable when you call, leave a detailed voicemail message with a phone number, and your call will be returned.
Customer may not return products to Freedom Health without an RMA. Once an RMA is provided, Freedom Health will initiate shipment of replacement product. If returned product is not received by Freedom Health before the next monthly shipment, Freedom Health reserves the right to charge the Customer’s credit card for the product.
At Freedom Health, we strive to ensure consistency and quality in our products. As such, some basic guidelines for the proper handling and storage of the product can help ensure that the physical appearance and properties of SUCCEED VF are at their best.
Please be aware of the following notes and guidelines:
Every SUCCEED VF item is labeled with yellow temperature tags. These tags, which display a circular “target” design, are sensitive to temperature.
The temperature indicator is intended to provide you with information about how the product was handled before it got to you. When the indicator turns black, that means at some point it faced excessive temperature. That, in turn, means the product COULD be affected by those higher temps. But, the effect of high temperature is not one of efficacy or safety. Rather, high temperature might cause the oils to separate from the solid ingredients, as described above. This in turn can cause the paste to be difficult to expel from the tube, or may just be unsightly.
As a result, if you receive product with a black temperature tag, try one or two syringes from the carton, and see if you have issues with it. If you do, then you know the excessive temperature was a likely culprit and you are best served by requesting an exchange. If the product appears fine and expels properly from the syringe, then there should be no issue with it.
If you have questions about SUCCEED products, including how to properly handle and store them, call 1-866-270-7939. You can also email Freedom Health at firstname.lastname@example.org.
Where #SeriousHorsePeople learn about horse health and wellness and stay connected with SUCCEED Equine.
With the Challenge, you can test the waters to see if SUCCEED Digestive Conditioning Program is right for your horse. Try it risk-free for 60 days.